Terms & Conditions

GENERAL 

We are Keybird Instruments, a company incorporated in and operating out of Copenhagen, Denmark. These terms and conditions apply to the sale of any Keybird piano or accessory you may order through our website at www.keybird-instruments.com. Please read them carefully.

A purchase agreement is entered between you and Keybird Instruments (“Keybird”, “We” or “Us”) when you receive an order confirmation (which is your receipt). No contract exists between you and us for the supply of any Piano until we have received and accepted your order, and payment of the price and any delivery charge has been cleared in full. All orders are subject to acceptance by us, which we are free to accept or decline at our absolute discretion. We will confirm our acceptance of your order by email to the email address you have given. Once we do so, there is a legally binding contract between you and us.

PRICE AND PAYMENT

The price of the Piano and our delivery charges are as set out in the relevant section of the site, and include any applicable VAT.  Payment is to be made by bank transfer or credit card (detailed instructions are provided in the confirmation email). We offer a slightly reduced price when paying through bank transfer, according to the reduced fees for us compared to credit card payment. The price of the Piano and our delivery charges may change at any time, but this will not affect orders which you have placed and for which we have received payment in full. Every effort is made to ensure that prices and delivery charges shown on the site are accurate at the time you place your order. If you have any questions or detect any errors or irregularities, please notify us at  info@keybird-instruments.com.

DELIVERY

Delivery will be made to the address you provided. All delivery times presented are only estimates and cannot be guaranteed. We will make every effort to deliver within the estimated delivery time, but occasionally deliveries may be affected by factors beyond our control. We will do our best to always keep you up to date of any changes and you are always welcome to ask for a status update.

WARRANTY

Our warranty period is 2 years from the date of delivery, as for any other product sold in the EU. We expect our instruments to last for a lifetime, as we use traditional piano parts and will be able to supply replacement parts as long as we are in business. The warranty extends only to you as the product’s original purchaser and applies only by proof of original receipt. This warranty does not apply to any defect arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, failure to follow our instructions, or any alteration or repair carried out without our approval. In the unlikely event that the Piano as delivered is faulty or otherwise does not conform to these terms and conditions, or develops a fault during the warranty period, please contact us and we will discuss the issue with you and whether a return or repair is most appropriate. If possible we will document the errors and communicate as needed over the internet, if needed we will organise a Keybird representative coming by and examining the instrument to determine whether it is a manufacturing defect or a result of user negligence or abuse. If it is a defect for which we are to be held responsible, we will pay the additional costs that arise. If the customer is responsible for the issue we will provide assistance but all additional costs are to be handled by the customer. Common practice for pianos like the need for tuning, intonation and regulation of the moving parts and rare cases such as a string which breaks will not be subject to warranty – Keybird Instruments will attempt to provide all information necessary to allow the customer to do this him- or herself as much as possible or refer to a piano technician, as a Keybird will be serviceable by any piano technician.

RETURN POLICY

If you have any questions or concerns regarding products, please contact our customer support at info@keybird-instruments.com. You should always contact our customer service prior to returning any product.

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used in a noticeable way the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number, as Keybird will not be liable for the Instrument not arriving. We will make a refund of eligible returns. You will be responsible for paying for the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping from us to you will be deducted from your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

CANCELLATION 

You have the right to cancel your order at any time, prior to our shipment to you. To exercise the right of cancellation, you must let us know by submitting a request to us at: info@keybird-instruments.com. In the event of a cancellation, the credit card fees and bank fees will be subtracted from the refund. 

FORCE MAJEURE

Keybird Instruments is not liable for defects or delays caused by circumstances beyond our reasonable control, such as general labour disputes, natural and unavoidable catastrophes, war, fire, amendments to regulations issued by governmental authorities, issues with power mains or telephone communications, data transmissions or any other form of communication, or defects or delays in deliveries by sub-contractors.

APPLICABLE LAW AND DISPUTES 

Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all disputes or claims arising hereof shall be governed by the laws of Denmark and settled by the general complaints board or finally by danish public court.

CHANGES TO THESE TERMS AND CONDITIONS

Keybird Instruments reserves the right to change and make additions to these terms and conditions at any time. You are lawfully bound by the terms and conditions valid at the time of your purchase.