Terms & Conditions


We are Keybird Instruments, a company incorporated in and operating out of Copenhagen, Denmark. These terms and conditions apply to the sale of any Keybird piano or accessory you may order through our website at www.keybird-instruments.com. Please read them carefully.

A purchase agreement is entered between you and Keybird Instruments (“Keybird”, “We” or “Us”) when you receive an order confirmation. No contract exists between you and us for the supply of any Piano until we have received and accepted your order and payment of the price and any delivery charge has been cleared in full. All orders are subject to acceptance by us, which we are free to accept or decline at our absolute discretion. We will confirm our acceptance of your order by email to the email address you have given. Once we do so, there is a legally binding contract between you and us. In case we reject the order (because we are overloaded or for whatever other reason) you are of course entitled to full repayment. Until delivery (start of the shipment procedure), you also have the right to cancel your order at any time and claim your right of full repayment.


The price of the Piano and our delivery charges are set out in the relevant section of the site, though any communication through mail will overrule prices on the site. This is due to several reasons such as particular agreements and possible errors on the site due to different locations of seeing the site or poor maintenance of the site from our side. If you purchase through email communication, the prices set out in the email and any relevant attachments apply. VAT is included in the payment details for EU residents. Danish VAT is applied for all countries inside of the EU if you are a private person purchasing our products. If you have a VAT number, purchases inside the EU can also be done without Danish VAT. Import taxes, import duties and VAT for non-EU citizens are not included in the price, unless explicitly stated in the payment details. 

Our prices reflect the payment methods used, with bank transfer as the base price and additional fees for card payments or similar, according to the additional fees for us connected to credit card payment. The price of the Piano and our delivery charges may change at any time, but this will not affect orders which you have placed and for which we have received payment in full. 

The shipping prices indicated on any pre-order payment details made in 2022 is not final, due to potential variations in shipping costs throughout 2022. If our shipping carrier increases the price of shipping by more than 10% of what is indicated in the payment details before shipping takes place, we may require additional payment from you equal to the difference between the new shipping price and the old shipping price before shipping is considered paid in full. Please note that you can cancel your order at any time before shipping as described in the “Cancellation” section of these Terms and Conditions.


Delivery will be made to the postal address you provided. All delivery times presented are only estimates and cannot be guaranteed. We will make every effort to deliver within the estimated delivery time, but occasionally deliveries may be affected by factors beyond our control. We will do our best to always keep you up to date of any changes and you are always welcome to ask for an update.


Our warranty period is 2 years from the date of delivery, as for any other product sold in the EU. We expect our instruments to last for a lifetime, as we use traditional piano parts and will be able to supply replacement parts as long as we are in business. The warranty extends only to you as the product’s original purchaser and applies only by proof of original receipt (which you will receive upon delivery in the form of an invoice). This warranty does not apply to any defect arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, failure to follow our instructions, or any alteration or repair carried out without our approval. In the unlikely event that the Piano as delivered is faulty or otherwise does not conform to these terms and conditions, or develops a fault during the warranty period, please contact us and we will discuss the issue with you and evaluate whether a return or repair is most appropriate. If possible we will document the errors and communicate as needed over the internet – if needed we will organize a Keybird representative coming by to examine the instrument to determine whether it is a manufacturing defect or a result of user negligence or abuse. If it is a defect for which we are to be held responsible, we will pay the additional costs that arise. If the customer is responsible for the issue we will provide assistance free of cost in the amount that we can, but all additional costs are to be handled by the customer. Common practice for pianos, like the need for tuning, intonation and regulation of the moving parts and rare cases such as a string breaking will not be subject to warranty – Keybird Instruments will attempt to provide all information necessary to allow customers to service the Piano themselves as much as possible. We will likely refer to a piano technician in most support cases, as a Keybird is serviceable by any piano technician.


If you have any questions or concerns regarding our products, please contact our customer support at info@keybird-instruments.com. You should always contact our customer service prior to returning any product.

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used in a significantly noticeable way so that it cannot be sold to other customers, the product shall not be refunded. If significant traces of use will be possible to remove by use of spare parts, we will do all the necessary and deduct possible costs from the refund. Make sure to include contact information with the return and if possible, please provide us with a tracking number of the postal service, as Keybird will not be liable for the Instrument not arriving. We will make a refund of eligible returns. You will be responsible for paying for the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping from us to you will be deducted from your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


You have the right to cancel your order at any time, prior to our shipment to you. To exercise the right of cancellation, you must let us know by submitting a request to us at: info@keybird-instruments.com. In the event of a cancellation, the credit card fees and/or bank fees will be subtracted from the refund.


Keybird Instruments is not liable for defects or delays caused by circumstances beyond our reasonable control, such as general labour disputes, natural and unavoidable catastrophes, war, fire, amendments to regulations issued by governmental authorities, issues with power mains or telephone communications, data transmissions or any other form of communication, or defects or delays in deliveries by sub-contractors.


Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all disputes or claims arising hereof shall be governed by the laws of Denmark and settled by the general complaints board or finally by Danish public court.


Keybird Instruments reserves the right to change and make additions to these terms and conditions at any time. You are lawfully bound by the terms and conditions valid at the time of your purchase. If you purchase through the webshop, the terms on the webshop at that time apply. If you purchase via payment details provided by mail, the terms and conditions attached to that mail apply to your order.


Keybird Instruments has headquarters at Raffinaderivej 20F, 2300 Copenhagen, Denmark.

Any changes to the address will be publicly available on the website and public registers.

VAT: DK40160213

Contact by mail: info@keybird-instruments.com  

contact by phone: +45 60 5331 51